Thames Water, which provides clean water and wastewater services to London and the Thames Valley, already plays a key part in the conveyancing market as the official provider of the CON29DW drainage and water search data across the region. The company, which has been compiling property search data since 2002, now provides more than 300,000 searches per year. The information is made available by Property Insight, Thames Water’s property searches business.
	Thames Water has joined forces with another big name in data provision by procuring a channel license from Land Data, for accessing the National Land Information Service (NLIS) Hub. The license combines the know-how of a major data provider with the market leader in supplying electronic searches from property information held by local authorities, central government and other official data sources. We have taken this step in order to ensure that we can deliver the fastest possible turn around times and un-rivalled level of customer service.
	Thames Water Property Insight has been successful in achieving confirmation of re-certification of ISO 9001:2008 for Quality Management. Our Quality Management System (QMS) clearly demonstrates our continual commitment to constantly review and improve the business providing optimum service for our customers and assurance to our stakeholders.
	OSCRE is a set of business process definitions and rules (XML Schema) that automate the transfer of data between different software applications used regularly by the property market. Thames Water Property Insight’s OSCRE compliant interface will enable a seamless flow of information between ourselves, our customers and our suppliers, thereby improving customer satisfaction and service efficiency. If you wish to speak to us about connecting to us via XML please call our account management team on 0118 925 1504.

Our service philosophy

Moving home or business can be a stressful time for all those involved. That’s why customer service is our number one priority. Whether you require a single drainage and water enquiry or a package of searches or reports, we understand you’ll carefully consider who to order them from. That’s why we have joined forces with another big name in data provision, the National Land Information Service (NLIS). By procuring a channel license for accessing the NLIS Hub this will ensure that we can deliver the fastest possible turnaround times and un-rivalled level of customer service.

You can trust us

Thames Water Property Insight is an established national property searches company, that’s here to stay, whatever the market conditions. You can place your trust in us, we’re easy to do business with, and we really care about the service we provide.

With more than ninety different search or report types available to order, we can fulfil all your conveyancing needs.

We’ll take responsibility for the information we provide. Being ISO 9001:2008 certified, we’re committed to producing quality assured searches and reports. But if something goes wrong, you can rely on us to put it right and keep you informed along the way.

One of our key aspirations is to provide competitively priced products. We’ve negotiated competitive rates with several major specialist search and report providers.

We’re easy to do business with

We appreciate how baffling technology can be. That’s why we’ve invested in a system that supports easy ordering and receipt. You can choose one of our easy order packages of national search products, which represent the most popular mix chosen by our customers. Or you can choose individual search products to best suit you or your client’s individual needs.

If required, there’s a simple to use mapping tool for defining property boundaries. You can readily monitor the progress of each of your cases and the anticipated timescales for completion - either of component parts or your whole case.

Through the ‘My Profile’ function, you can also determine how you want to receive your search reports. For example, if ordering multiple searches within one case, you can receive individual searches once they’re completed, or wait for your whole case to be completed before searches are dispatched to you.

A range of payment options are available. Payment can be made by cheque, BACS payment or credit/debit card (by calling 0118 925 1509) quoting your invoice number.

We really care

We’re proud of our market reputation and the excellent customer feedback we receive. A key part of our customer service involves a commitment to improving your understanding of the products we provide, whether through ‘CPD’ courses for conveyancers, or training to suit your company needs.

Constantly striving to improve our service, we won’t be satisfied until you and your client are happy. We genuinely want to hear how else we can better fulfil your needs. Contact us now to book a website demonstration, arrange a training session or simply find out more about our services.

Product selection

Even if you’ve not registered yet, you may view our indicative price guide. This lists all search and report products currently available nationally. If you’re not sure which products you need for your case, don’t hesitate in contacting us. Our customer service team members will happily help.

Don’t forget you can use one of our easy order packages of search products, which represent the most popular mix chosen by our customers. Or you can choose individual search products to best suit you or your client’s individual needs.

Easy order packages are available nationally and include:

• Official Local Authority Search and Environmental Report

• Environmental Report and Chancel Check

If the easy order packages are not what you want, simply select the products you require on the products page.

Registering and ordering

There are various ways to contact us if you have a query. By completing the ‘contact form’ below, you’ll be assured of a prompt response.

However, you can also contact us by any one of the following methods:

Contact form:

Fill in the form below to get in touch with us directly from this website.